1. Delivery Notifications.

You will receive an email at the address you have specified when your order has been despatched - this email contains the tracking number so you can track it online right to your door. You can also choose to have a delivery confirmation sent to your mobile phone via text message.


2. Delivery timescales.

If placed before 4 pm, subject to passing necessary checks, your order will be shipped the same day to be received within the next 3days (excluding Sundays and Bank Holidays).

Orders placed before 10am on Saturdays will be despatched the same day for delivery on Monday. Orders placed after this time will be despatched the following working day.

Tufina Watches do not currently open on bank and public holidays. Orders received on these days will be despatched the next working day.


3. Postage method

International shipping is calculated in the checkout and is free to most countries. The delivery timescale is generally within 2 - 3 working days worldwide.


4. Missed deliveries

If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card to notify you of the missed delivery attempt. This will allow you to either telephone them to arrange a redelivery at a more convenient time or collect it from your local sorting office. Due to security reasons, all items sent by our 'Express' delivery method require a signature.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then Tufina Watches will inform you immediately by email as soon as Tufina Watches receive the item. From this point forth, you will be given a choice whether you wish us to redispatch the item or for you to cancel the order.


5. Late deliveries or despatch

Although Tufina Watches are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. Tufina Watches, regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, Tufina Watches will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.


5.1 Consequential loss for late deliveries

Tufina Watches do not provide financial compensation to cover consequential losses, e.g. Time taken off work to receive deliveries, or the item is intended as a gift, and you purchase the same item from a more expensive retailer.


6.Delivery to business addresses

Tufina Watches allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as Royal Mail deliver to the address and not necessarily to the named person.